Frequently Asked Questions

Our FAQ page

You’ll find answers to a range of common questions below

If you can’t find what you’re looking for please don’t hesitate to contact us – we’re here to help!

Before you begin your research, how much do you need from me?

The more information you can give us about your family, the better! This is especially important at the start of our research to find interesting new leads rather than spending research time on what is already known. If you don't know much about your family's past, don't worry, we have great professional researchers who often start the process with just a name and date & place of birth... What can be really useful is names & contact details of relatives who may know more information. Any other research or photos can also be a great help to begin the research.

As a rough guide, what does 30 hours of work equate to?

This is not something that can be answered very broadly. It very much depends on several aspects, such as the research you have done and the general nature of the work involved. You can be assured though that there will be a comprehensive selection of UK documents relevant to your family. We will also always advise if we feel that more time spent would make a big difference in the amount of information we can collect for you. We can also always discuss what package or amount of time makes sense in your investigation. Rest assured, we will always find results for you.

How much time should I expect to pass from engaging your services to receiving results?

Our suggestion would be to give us 2-3 months - this time is spent to allocate the right researchers and then to give our researchers the time to establish details on your family's past.

london, shard, skyscraper
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How will you present your research?

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Do you feel that the tour after your research is always worth doing?

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How does the payment process work?

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england, uk, britain

Look forward to the new exciting path in your family's story

Our Ancestry Concierge researcher and guide will both become experts in your family’s story. When you are here in the UK, we will also envisage to arrange meetings with other people who were involved in your family's ancestral research (historians, tourist guides, researchers) and who have new insights to offer into the history of your family.